Unified communications as a service, or UCaaS, and Contact Center as a Service, or CCaaS, have long lived in parallel worlds as extensions of their on-premises-based counterparts. Traditionally, they served different users with different applications
It used to be they evolved their own architectures, supported by distinct ecosystems of vendors and partners. Now the current scenario of UCaaS vs. CCaaS has shifted where users are looking for integrated platforms that support both office workers and contact center agents. The cloud has made this possible, and IT decision-makers see the rationale for an integrated approach. with just one platform to manage and fewer vendors to worry about. Contact your CPAC representative for more information on how UCaaS and CCaaS can better handle your company’s growing communication needs. .
Have a question? Talk to our expert.
C PAC offers a variety of IP Telephony systems to meet your company’s requirements from Cisco’s UC500 and Cisco Unified Business Edition. Our partnerships with telecom providers such as AT&T, Paetec, and Telepacific allow us to provide an end to end solution from Layer 1 through 7.
- Integrated voicemail
- Integrated security
- Automated attendant
- Music on hold
- and so much more...
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