CPAC Privacy Pledge

That's because we base our business on the trust you place in us. The information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience. See below for detailed information about how we protect your personal information. If you have any concerns, comments or complaints, be sure to let us know. privacy@CPACINC.com

How much information must you share?
The amount of information we collect depends on you. We collect information needed for secure ordering and customizing your experience. In the case of our online employment application, we gather more detailed personal information. See below to find out what information is required for what task.

Browse Online

• IP address - We use IP addresses to measure our site traffic and to help provide a relevant shopping experience. Your IP address is not linked to your customer information.
• Referral site - If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.
• Browser type - This information is captured to help us optimize our site to match the latest technology used by our customers.
• Movements through our site - We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.

Purchase product online from CPAC.com
Name, address and payment information, although credit card and PO numbers may be phoned in as an alternative.

Is your information used for any other purpose?
We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose. If you become a CPACINC.com customer, you may receive mailings from your account information and your account information may be analyzed as part of our standard business practices. If you would prefer not to receive catalogs, please click here.

Will your information be given to any other party?
Your personal information is not shared with any other party.

Do you purchase information about your customers from other companies?
Yes, we occasionally purchase third party information about companies that are our customers. We do not purchase any personal customer information. The company information we purchase includes size of company, number of employees and annual sales. This is used for customizing the user experience online and for supplementing our internal sales information.

What about e-mail?
When you purchase online from CPAC, we will contact you by e-mail to confirm your order and to update you on the status of your order. If you entered a contest at CPACINC.com, you may receive a follow-up e-mail. This is the only e-mail you will receive from such entries.

Customer satisfaction:
CPACINC.com is committed to providing all customers with a world-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, from time-to-time we may contact you by phone or e-mail and solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind.

NOTE:
Your account manager may occasionally send you promotional or product information. In addition, CPACINC.com may, on occasion, send you updates on important information about our company and services. If you do not wish to receive such e-mails, simply let your account manager know.

Who can see your account information?
Only authorized programming personnel at CPACINC.com are permitted to see your password. Your account manager is not permitted to see your password. Nor are any other personnel. If you forget your password, you can receive a reminder via e-mail or you can create a new one. Only authorized sales, customer service and accounting personnel are permitted access to your account information. Employees who violate our privacy pledge will be subject to our normal disciplinary process. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy pledge and to allow us to audit them for compliance.

What if you change how you use my information?
If we change how we use your personal information, we will notify you by prominently posting notice of the change to this site.

What about cookies?
We use cookies as a way to give you better service. They personalize your shopping experience and they help identify you. You will need to set your browser to accept cookies if you wish to add items to a shopping cart. Information collected or stored via cookies includes purchases; log in data, and pricing level. This information is kept in a secured area within CPACINC.com.

How do you give us feedback?
Simply click here to send us feedback via e-mail. Please note that feedback given in this manner becomes property of CPACINC.com and may be used for promotional purposes. If you prefer not to have your comments used in this manner, simply use your own e-mail to send a message to support@cpacinc.com. Or you can indicate your preference at the top of your message.

How do you correct inaccurate information?
You can update your basic account information at any time. To correct any other account information, please contact your account manager. We will attempt to keep customer information complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when we are prohibited to do so by law) and how to notify us about errors which we will promptly correct.

A special note about promotions:
If you elect to enter any contests or other promotions related to CPACINC.com please note that, by entering, you are giving your permission to use your information for promotional purposes.

A note about TRUSTe:
If you feel that we are not abiding by its posted privacy policy, you should first contact privacy@CPACINC.com by e-mail. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/users/users_watchdog.html. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.